Ticket Policy

TICKETS & CONFIRMATION - Immediately after successfully checked out, customer will receive a order summary and eTickets by email.

NONREFUNDABLE - NO REFUND WOULD BE GRANTED. Please check the selected schedule information carefully before check out, ticket purchases are final and are not refundable or changeable. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund or reschedule for any unused or partly used services.

CONDITION OF USE - (1) The ticket is valid only for the date and time stated on the ticket. (2) Customer have to bring a valid ID and a printout of the eTickets (confirmation email) at boarding for ID Check. (3) Customer's name (s) on e-ticket have to match passenger's (or one of the passengers') name. (4) The printout of eTickets must be signed by customer as proof of boarding. (5) **Passenger must arrive 30 minutes prior departure time, otherwise the seat might be sold to others.

Greatwall Bus General Info

SCHEDULES - Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control, such as weather or traffic delays and accordingly bus companies cannot hold itself responsible for errors in timetables, inconveniences or damage resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.

BUS CANCELLATION - Customer is encouraged to check on Website - Weather Update for any bus cancellation notice on selected bus?

AN OPEN TICKET WOULD BE GRANTED. Greatwall Bus reserves the right to cancel buses due to weather/traffic/coach condition. If customer purchased for a ticket which the bus is canceled, customer must initiate an open ticket request within 7 days after the departure date. An Open Ticket will be issued only if the cancellation was verified by Greatwall Bus. NO REFUND WOULD BE GRANTED FOR BUS CANCELLATION. SMOKING IS PROHIBITED on all buses.

BICYCLES - Bicycles may be transported, customer has to call the Greatwall Bus in advance to confirm space availability.

CHILDREN'S FARES - Children are not allow to ride in the lap of an adult, when traveling with a passenger paying adult fare, will be charged as adult fee. Children up to 2 years old will be transported free when not occupying a seat at the exclusion of another passenger. When unaccompanied children are traveling, the full adult fare will be charged.

ANIMALS - Animals will not be transported.

BAGGAGE OR LUGGAGE - Baggage will be limited to 1 pieces per adult ticket, plus carry on baggage. GREATWALL BUS IS NOT RESPONSIBLE FOR LOST OR MISPLACED BAGGAGE.

OBJECTIONABLE PERSONS - Greatwall Bus reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.

CELL PHONES - "Limited" with respect and courtesy to your fellow passengers.

If you have any questions or comments concerning Greatwall Bus. feel free to contact us at info@greatwallbus.com
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